VHS and 165 page guide/47 minutes/1993

The program covers ADA compliance, including pulling together a focus group and designing an action plan to make the library's facilities and resources accessible. Real stories from libraries are included throughout the program. Customers with disabilities share their concerns about accessibility and provide insight to providing "reasonable accommodation."

The resource guide includes a self evaluation survey concerning employment services, physical space and communication originally compiled by the State Library of Florida. The survey covers important areas necessary in ADA compliance: employment, services, physical space and communication. Resource lists are also included in the package.

"This video and its extensive guide are fine resources." ~ Booklist

"Highly recommended. Editor's choice." ~ Video Librarian

DVD or VHS and 1 page guide/40 minutes/2002

The program shows the healthy way to perform basic library tasks, as well as an exercise guide to maintain back health. Noted chiropractor Dr. Alan Sokoloff serves as the host and author of Back Talk. Sokoloff is Clinical Director and Owner of the Yalich Clinic and Team Chiropractor for the NFL's Baltimore Ravens and the University of Maryland Baltimore County. He was named Chiropractor of the Year 2001-2002 by the Maryland Chiropractic Association."Prevention is the key to a healthy back," said Dr. Sokoloff, and preventing workplace injuries is the focus of the videotape.

Among the items covered are:• Sitting safely. • Healthy posture while using a computer. • The proper way to push and pull items, including book carts. • Shelving books in a healthy manner. • Simple exercises to maintain back health that can be done in the workplace. • Lifting correctly and safely. • Handling injuries when they do happen.

Winner of the Communicator Crystal Award of Excellence! 3 Stars ~ Video Librarian

DVD or VHS/35 minutes/1994

Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons.

"Recommended for all libraries." ~ Library Journal

DVD or VHS/30 minutes/2005

The essence of good Palliative Care is attention to detail. Therefore, it is essential that specific actions need to be taken to establish a safe and comfortable arena in which meaningful dialogue can take place. "If the nurse stands with her foot pointed towards the door, then asks the patient if he wants to talk, she will never be given the honor hearing what is in his heart." In this moving program, Joy Ufema, R.N., M.S., discusses the importance of being fully present in our conversations with the terminally ill. Conversations with two clients help illustrate Joy's points in a friendly and insightful manner. Joy Ufema, R.N., M.S., is a Clinical Specialist in Death and Dying and an internationally recognized lecturer on Palliative Care. She currently is Clinical Specialist in Thanatology at Upper Chesapeake Medical Center/Harford Memorial Hospital.

“offers sound, comforting advice for home caregivers, family and others dealing with terminally ill persons” ~ Booklist

Winner of the Communicator Crystal Award of Distinction!

DVD/28 minutes/2007

Middle Country (NY) Public Library celebrated its 50th anniversary in 2007 and this documentary was created to mark the occasion. From two small storefronts, MCPL has become the largest and busiest public library in Long Island, a national model with a reputation for developing innovated programs and services, as well as collaborative partnerships with businesses and the health and human service community. Learn the secrets to their success in this dynamic program.

VHS/31 minutes/1997

Help parents and caregivers take an active role in the health and education of their children. Library and health care professionals learn how to reach out to at-risk expectant and new parents in the "Born to Read" partnership. This fully equipped package gives everything needed to become the "Born to Read" center for your community! Included are two separate programs on one videotape, and a complete planner's manual. The first part of the video goes out with you to the community. It shows local associations, civic leaders, and potential fundraisers the important role the library plays in producing a healthy, literate community. The second part trains staff, giving ideas and proven techniques for having a successful program for babies and their care providers. Tips from successful "Born to Read" projects are included.

"By introducing families to reading and the services of their public library, Born to Read aspires to give children the early grounding needed for success in school and life...A necessary purchase for all libraries." ~ School Library Journal

DVD or VHS/25 minutes/2007

This program highlights the Columbus (OH) Metropolitan Library to see how they’re able to achieve a 48-hour turnaround time in technical services, the Cerritos (CA) Library to view their outstanding design and display, Hong Kong Public Libraries to view their audio-visual catalog, how the West Palm Beach Library (FL) created a dragon academy for their summer reading club and the fantastic efforts of Middle Country Public Library (NY) in creating a disaster preparedness clearinghouse for their community.

“Sure to inspire library staff to think outside the box.” ~ Video Librarian

DVD or VHS/25 minutes/2004

Produced by the Colorado State Library, Bridging the Digital Divide in the Spanish Speaking Community features several Colorado libraries and their staff discussing the ways in which they've reached out to the Spanish speaking community and made the library a destination of choice for that community. "Libraries throughout the nation are grappling with the same issues of how to provide quality library services to the large and growing Spanish speaking population," said Rose Nelson of the Colorado State Library. This program gives practical suggestions and proven techniques for ensuring that Spanish speakers receive excellent library services.

"This excellent professional resource...is packed with practical advice." ~ Booklist

DVD or VHS/14 minutes/2008

The program introduces children to the library and its many resources. It is designed to be used by libraries for outreach with children to help introduce them to the wide range of materials and services available at libraries. The program highlights: • How librarians can help them with any kind of information request • The basics of the Dewey Decimal System • The wide variety of materials available at libraries, including magazines, DVDs, music CDs, audiobooks, and books. • The varied programs offered by libraries • Using library catalogs

3 Stars ~ “Provides a solid introduction to the library...that will appeal to younger patrons. Recommended.” ~ Video Librarian

DVD or VHS/29 minutes/2004

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland Ask Us Now!, and member of the content committee.

“This valuable training resource presents a great deal of very useful information.” ~ School Library Journal

“A terrific training tool for all types of libraries. Highly recommended.” ~ Video Librarian

VHS and 1 page fold out guide/44 minutes/1989

Renowned media coach Arch Lustberg presents techniques for diffusing confrontations and delivering convincing messages. Includes a discussion guide.

"This is an excellent choice for an in-service for library professionals on communication and confrontation. It's both entertaining and practical." - VOYA

DVD or VHS/15 minutes/2010

Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: • Approachability • How to Complete A Transaction Successfully Every Time • Coping With Unhappy Customers • Effective Listening

VHS/40 minutes/1995

This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer Service, Materials and Programs, Communication, the Workplace, and Training.

3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing library services and programs, strengthening communication...assuring diversity in the workplace and providing training to staff." ~ Video Librarian

DVD/20 minutes/2000

Every day we make assumptions about who we are, what we do, and who we interact with. Diversity in the Library will help you examine those assumptions and realize that they can create barriers to outstanding public service. The program uses scenarios taken directly from library worker's experiences. By examining those scenarios and the solutions provided, viewers will be able to better serve all of their customers in this increasingly complex and diverse world. The program is based on the award-winning diversity program implemented by Baltimore County Public Library.

"A good starting point for group discussion...this video instructs library staff to 'treat people as people' and move beyond stereotypes..." - School Library Journal

VHS/16 minutes/2002

Arch Lustberg shows you his proven methods for enhancing communication. Learn how your face can become your greatest asset in selling your ideas and your library. Produced by Library Video Network.

“Offers simple drills to help viewers put their best face forward in job and other situations.” ~ Booklist

DVD or VHS/27 minutes/2008

Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on “green” programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. “Green” buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program.

“A good way to get staff brainstorming on environmental issues and changes.” ~ Booklist

DVD or VHS/38 minutes/2004

Noted chiropractor Dr. Alan Sokoloff serves as the host and author of this program which shows library workers ways to prevent Carpal Tunnel Syndrome (CTS) from occurring, as well as discussing treatment options. With CTS resulting in the highest number of days lost among all work-related injuries, the guidelines in this program can keep your staff safer and healthier.

Winner of the Crystal Award of Excellence! "Hands on winner." - American Libraries

3 Stars ~ "An informative program that deserves wide distribution in libraries. Recommended." - Video Librarian

Winner of the Communicator Crystal Award of Excellence!

DVD or VHS/18 minutes/2006

Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are: • The role of the moderator • Setting a workable agenda • Keeping the discussion on topic • Dealing with difficult meeting participants

“Thanks to the experts at Library Video Network, new 19 minute training film can help get your meetings on the right track. “ ~ American Libraries

3 Stars ~ “the advice here is solid, with an emphasis on ensuring everyone’s views are represented and that the goals of the meeting are successfully met. Recommended.” ~ Video Librarian

DVD or VHS/25 Minutes/2006

Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it.

“People love to talk about the books that they read,” according to this excellent readers’-advisory instructional. Recommended for professional library collections.” ~ Booklist

DVD or VHS/55 minutes/2002

Premiering at ALA Conference 2002, Loss and Recovery: Librarians Bear Witness to September 11, 2001 features interviews with librarians who were witnesses to the terrorist attacks. The participants discuss their experiences and the effects they have had on their personal and professional lives, as well as the reaction the entire library community had to their situations.

3 Stars ~ “this should be mandatory viewing for all librarians to see what happens when our safe little world comes crashing down around us. Recommended.” ~ Video Librarian

DVD Package

The basics of LVN's staff development collection in one DVD set. Get 11 programs for the low price of $800, a savings of over 25%! This package includes: • Be Prepared • Diversity in the Library • Conducting the Reference Interview • Face It! • For Freedom's Sake • Searching the Web • People First • Solving Difficult Situations • Taming the Paper Tiger • Teamwork Basics • Tips & Techniques

DVD or VHS/20 minutes/2005

Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a message for your library to make short-term and long-range planning a success.

3 Stars ~ Video Librarian

DVD/87 minutes

Get People First and And Access for All on one DVD.

DVD or VHS with 10 page manual/22 minutes/2005

Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions.

3 ½ Stars ~ “Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful self-promotion campaigns. Recommended.” ~ Video Librarian

“...for most of you, money and time are short and you need to learn quick and easy ways to enhance your buildings. This video/manual is very good for people in that situation.” ~MLS

Get both Merchandising Strategies and Marketing Your Library on one DVD!

VHS and 1 page foldout guide/40 minutes/1990

About 12 percent of the people your library could serve or hire have some type of disability in vision, learning, mobility, etc. Demonstrates ways to break down both physical and attitudinal barriers without a large investment of time and money. Emphasis is on sensitivity, service and providing employment opportunities. Includes a discussion guide.

"Four stars, Editors Choice ... a superb production that focuses not only on the physical barriers with the library, but on the psychological barriers which may be present in our staff..." - Video Librarian

"It should be shown to every librarian in the country and become the standard fare for library students." - Disability Studies Quarterly

VHS with book/37 minutes/1992

Learn Arch's proven techniques • The magic of "likability" • The power of the pause • The rhythm of eye contact • The body as a "signal-sender" You'll see results immediately in before and after presentations. Give your audience an interesting, enjoyable and memorable presentation with Arch Lustberg's package of tips. Video accompanied by Arch's book Podium Power.

"Arch's techniques improved my communication skills immediately. And his humor made it all the easier." -Cecy Keller, Cooperating Libraries of Central Maryland

"After multiple viewings of Perfecting Presentations, you will be able to knock'em over with your smooth finesse of delivery." -Video Rating Guide for Libraries

DVD or VHS/40 minutes/2006

This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check.

3 Stars ~ “Specific success stories...serve as inspiring examples. Recommended.” ~ Video Librarian

This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the Call Number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL)to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic.

DVD or VHS/35 minutes/2004

Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition, technology consultant David Dorman offers his perspectives on the issues surrounding RFID.

“This straight forward program makes a convincing case for considering implementation of RFID technology, even if some glitches initially come up. “        ~ Booklist

DVD/63 minutes

Be Prepared and Solving Difficult Situations are available on one DVD.

DVD or VHS/50 minutes/2009

The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving Teens in Libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent several days in each location to learn as much as possible about how they’re successfully reaching the toughest audience. The program shows not just the positive atmospheres created by having unique teen spaces but the greater importance of developing a successful mindset to working with teens. “The idea is that you have to embrace young people and give them these opportunities so that they can give something back to you but also with radical trust, you are inviting them to be members of the community instead of just telling them what to do and how to do it and when to do it. You are actually saying come and be a part of this and help us,” said Michele Gorman, Director of Teen Services for the Public Library of Charlotte (NC) and Mecklenburg County. Examples of popular teen programming and outreach services are also shown in the program."

3 1/2 Stars...Highly recommended" ~Video Librarian

DVD or VHS/28 minutes/2003

This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing.

"Highly recommended..." - Video Librarian

DVD or VHS/26 minutes/2008

Join LVN’s SPI team as they investigate what makes a successful library partnership. They journey to New York, Colorado, Wyoming and Maryland to discover how to create a successful partnership and how to avoid common mistakes of failed partnerships. The investigators also discuss the importance of creating a written plan and evaluation.

“Camera angles, editing styles, and background music are reminiscent of TV crime shows. A fresh choice for staff development. Case closed.” ~ Booklist

3 Stars ~ “Drawing on thematic elements (with humorous twists) from the popular television show CSI, this staff training video...offers advice and examples related to creating successful partnerships. Recommended.” ~ Video Librarian

DVD or VHS and trainers package/19 minutes/2003

The StoryTimers program is a volunteer-based effort to increase early literacy and expand library programming. Story Timers uses volunteers who are trained to provide stories and activities that stimulate children and encourage brain development. After training, the volunteers recruit and train others, ensuring a long, successful, and beneficial source of programming. In this video and training package, you will learn how to set up your own volunteer Story Timers program, as well as receive all of the materials necessary for training. In addition, this program has information on sharing early literacy information with storytime participants.

4 Stars "An excellent and inspirational guide to a winning early literacy program, this is highly recommended. Editor's Choice." - Video Librarian

2005 MarCom Gold Award Winner! Communicator Award Winner

VHS/15 minutes/2000

One of the most effective management styles is teamwork, for it involves all staff in the decision-making process. Always among the leaders in participative management, libraries have begun to use teamwork strategies more and more frequently. Implementing these strategies is the focus of a new videotape, Teamwork Basics. The 15-minute video reviews basic teamwork components and how they can be applied in today's libraries. It also illustrates teamwork by showing the workings of a cross-departmental team. Among the teamwork concepts covered are: • Basic team components • Rotating team membership • The role of a team facilitator • Agenda maintenance

VHS with book/41 minutes/1994

"Television now brings live testimony into our homes every day of the week. Very little of what we see and hear is really effective and much of it is boring. Why would you want to be like that?" Arch Lustberg Media coach Arch Lustberg shows how to present testimony using simple techniques that the average person can master. "The function of testimony is to present information," say Lustberg. "I show how to most effectively communicate that knowledge to the audience by presenting, performing and finally, enlivening the testimony." Shows before and after examples of audience members using the training from a Lustberg workshop. Recommended for anyone who appears before government bodies, presents material to friendly or hostile audiences and gives information to the media.

DVD

Get Hands On and Back Talk on one DVD.

DVD or VHS/20 minutes/2002

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities.

“A good choice for librarians, teachers and parents.” ~ Booklist

VHS/50 minutes/1995

Tips and techniques for handling radio, television, and print media. Lustberg shows how to build the "perception of competence" so necessary in today's quick-hit media world. Great addition to professional development and library collections.

DVD or VHS/25 minutes/1997

The important role of volunteers is the focus of this tape. It details how to get a volunteer program started and keep it running effectively. Featured are volunteers, volunteer coordinators, and other library staff members who have experience dealing with the issues associated with volunteer management.

3 1/2 stars "Utilizing interview with volunteer coordinators, successful volunteers, and other library staff, this realistic and inspirational video explains the benefits and start-up procedures of an effective volunteer program, including tips, resources and organizations." - Video Librarian

DVD or VHS/28 minutes/2008

This program highlights blogs, wikis, podcasts, RSS feeds, social networking websites, and video sharing websites. It also shows how libraries across the country are using these technologies to reach out to new customers and improve their services. Helene Blowers, Director of Digital Services for Columbus Metropolitan Library, is interviewed in the program and she discusses why libraries need to become familiar with and use these new technologies. The program also shows — a library that is using MySpace to reach out to teens, ways to use wikis to improve your staff’s productivity, how to create an effective podcast, and many other uses of Web 2.0 technologies.

"A good introduction to new media...Recommended" ~ Library Journal 2008 MarCom Gold Award Winner!