Video/40 minutes/1995/Closed Captioned
This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer Service, Materials and Programs, Communication, the Workplace, and Training.
3 stars "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing library services and programs, strengthening communication...assuring diversity in the workplace and providing training to staff." - Video Librarian
